After implementation of the software solution in the daily working process independently from us, questions can emerge that can be answered through the remote support.
Remote support implies a service using which you can contact our team of specialists and ask questions related to the program.
We offer not only the implementation of the program, but also the various types of services required to ensure its effective work. One of them is the remote support after implementation.
The remote support service is managed through a special communication program 1C Сonnect. This is a communication system that represents mix of Skype, telephone calls, Teamviewer and Messenger and allows you to contact technical support specialist and remotely solve various types of problems related to the program.
Within the scope of this service, you will use the unlimited hot line service to get the necessary consultation on little technical issues. You can connect with our team of specialists and ask any questions related to the software.
Remote support services include the following works:
- Updating software platform;
- Updating software configuration;
- Customer support on a daily working issues;
- Customer support during making standard operations in standard functionality;
- Customer support to set up standard statements, changing them and etc. in standard functionality.